1. Websites that are providing Foundational Services are:
• http://withinearth.com/
• http://travel.state.gov/
Justification:
These websites are classified as providing Foundational Services to the
users/customers since it contains all the information for the potential tourists visiting
. For instance, withinearth.com provides several services within Malaysia such as, hotel reservation, car rental, ground transportation and useful information (weather, currency..etc). however, It is just an ordinary page which involves a very basic/minimal customer interaction. It is only containing links that help in navigating between pages.
2. Websites that are providing Customer-centered Services are:
• http://www.dell.com/
• http://www.marksandspencer.com/
Justification:
These websites provides huge selections of products for the customers. It focuses on
satisfying the customers by providing a good customer services in terms of : a vast
selection of products, clear description and information of products, , they also allow customers to customize their products according to their own point of view. For example, dell customers can change certain parts in the notebook they the wish to buy.
3. Websites that are providing Value-added Services are:
• http://www.ebay.com/
• http://www.lelong.com.my/
Justification:
This website is providing value-added services to the customer such as online auctions, online payment which helps to increases sales and gain more profit.
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