- Gigabtye - http://www.gigabyte.com
Justification :
Simple and Easy understand. This website provided all type of product support included troubleshooting, technical documentation, product information and FAQ for customer. The most efficient way, customer just have to key in product model and problem in the
troubleshooting box.
Very Responsive. They have an automated technical support system that send out solution to assist customer (Gigabtye Global Technical Service provide list of questionnaire for customer to fill up).
Customer Centered Service - Sony - http://www.sonystyle.com
- M&S - http://www.marksandspencer.com/
Justification:
Product Detail, Various of selection. This website shows all the product description with difference angle view of product picture for customer to choose.
Product Customization. Customer able to choose their favorite color of notebook, camera,etc and select the specification of the product that fulfill customers need.
Order status, Product Tracking. It allows customer use shopping cart and account to view order status and delivery tracking like shipping information.
Value-Added Services - Sony - http://www.sonystyle.com
- Meebo - http://www.meebo.com/
Justification:
Tips,Tutorial, Support forum. SonyStyle.com offered tutorial videos for all visitors example: Tutorial of making videos, laptop guide and etc. Other than that, Support forum collect customers feedback and give out best solution in the shortest time by the online technician.
It's Free and simple to use. Meebo is a communication tools that allow customers to log in MSN, Facebook, Yahoo Messenger, ICQ and etc. As long as u have a PC with Internet connection and Internet browser without download any software or installation patch.
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