Foundational services

cuti.com.my

Justification

This website provide s all the foundational services for the potential tourist that are planning to visit Malaysia.

The website has an attractive webpage which contains all the information that may be needed by the potential tourist, right from the hotspots in Malaysia up to the prices available, even hotels either 5 star to even 2 star budget hotel which may help the customer to make comparison according tho their budget.

They offer online credit card payment which include VISA, MASTERCARD,MEPS etc .And online internet banking which include various banks like MAYBANK,PUBLIC BANK,HONG LEONG etc.

Value Added Service

chinacache.com

Justification

Geo-Content Acceleration service enables websites to automatically provide content to end-users corresponding to each end-user’s specific geographic location.

Performance Evaluation Module allows our customers to monitor their own websites on a real-time basis and to measure the effect of our services.

Scalable Service Routing service provides domain name server resolution and global load balancing for multiple servers located across different regions to address the complex and often-unreliable network issues in China.

Link Anti-Hijack service helps to prevent unauthorized links to content on our customers’ websites.

NetStorage service provides high performance data storage over the Internet, supported by our network infrastructure with multi-level back-ups and security measures.

User Behavior Analysis service clusters and evaluates the targeted audiences’ specific online behavior to assist our customers to better engage the visitors to their websites and improve the interactions between the websites and their visitors.

Website Performance Evaluation service assists customers to identify popular web content and products and determine the geographical locations of their targeted audiences so as to improve the effectiveness of their online marketing.

Customer Centered Service

Mark and Spencer

Justification

Mark and Spencer are 1 of the company that applies this level of crm into their websites.

their services include,Store finder,which enables customers to find the nearest store to them.they also have a service in which the customer can keep track of their order which is called "Wheres my order?".

customer that which to purchase clothing apparel in Mark and Spencer's may also enjoy their product customization service where customer can add more accessories or reduce them at a reasonable price ofcourse.